ygbet FAQ — Find whatever you want to know right here

If you feel you may have a gambling problem, watch for these signs — chasing losses by continuing to play, losing control over how much time and money you spend gambling, neglecting family and work because of gambling, and being unable to resist the urge to gamble. If you or someone close to you shows these signs, stop immediately and speak with a counsellor.

If you want to control your gambling, you can request a personal deposit limit through ygbet's 24-hour Live Chat. We will respect and act on your request promptly, and we always encourage responsible gambling. You can also request a temporary account suspension the same way.

ygbet is a platform for players aged 21 and above (21+) only. No one under 21 is allowed to open an account, make a deposit, or play. Your age will be verified during the KYC process, and if the information is incorrect your account will be closed.

If you would like personal support for a gambling problem, you can reach out through ygbet's Live Chat and our team can guide you toward the right help for your situation. Remember that gambling should be fun — if financial stress is building up, you should stop right away.

For ygbet KYC, you need to submit photos of your Myanmar National Registration Card (NRC) or Passport. The photos must be clear and unedited, and must include both the front and back. Take the photos in good lighting so all details are easy to read.

Common reasons for KYC rejection include blurry photos, an expired NRC, or a name and place of birth that do not match what was entered when the account was created. If your KYC is rejected, contact us via Live Chat and our team will explain the details.

To keep funds secure, ygbet requires that the name registered on your player account must exactly match the name registered on your KBZPay, Wave Money, or other payment wallet. If the names do not match, your withdrawal may be delayed and will need to be reviewed.

KYC verification is in place for fraud and money laundering prevention, to keep your account secure, and to confirm that deposits and withdrawals are legitimate. This process is essential for protecting players and maintaining trust in the platform.

All withdrawals from ygbet must be sent only to a KBZPay, Wave Money, AYA Pay, CB Pay, or bank account registered in the player's own name. Transfers to accounts held by a third party are not allowed — this is a policy in place to protect your funds.

ygbet's withdrawal service runs 24 hours a day, 7 days a week with no distinction between day or night, weekdays or weekends. Funds will arrive within 15 minutes to 2 hours of your request. During busy periods it may take a little longer, but all requests are handled within this timeframe.

After claiming the 200% welcome bonus, you must wager an amount equal to the bonus amount × 10 before any bonus winnings can be withdrawn. For example — deposit 20,000 Ks → bonus 40,000 Ks → total balance 60,000 Ks → you must wager 40,000 Ks × 10 = 400,000 Ks before withdrawal is available.

At ygbet, the minimum withdrawal amount is 30,000 Ks. For deposits, you can deposit from 20,000 Ks minimum using KBZPay, Wave Money, AYA Pay, CB Pay, or Bank Transfer. For maximum limits, please ask via Live Chat.

Because fake sites using the same design may exist, always check the URL before logging in — the official URL is ygbet.im. Never visit sites that use HTTP (no S), or that add extra dots or hyphens to the name (such as ygbet-im.co). Save the correct address in your browser bookmarks and use only that.

Never share this with anyone. ygbet staff will never ask for your SMS OTP code, secret code, or PIN number. Anyone asking for your OTP is a scammer — if you give it to them, they can take over your account and you could lose your money. Report it immediately to official ygbet staff via Live Chat.

Two-factor authentication is a system that requires a second verification step — such as an SMS OTP — on top of your password. When it is turned on, even if your password is leaked, no one can access your account. We strongly recommend that every player keep it enabled.

If you notice any logins you don't recognise or a money discrepancy in your account, change your password immediately. Then contact ygbet Live Chat and request a temporary account lock. We will review your login history and work with you to resolve the issue.

With ygbet VIP, whether you play football betting, Live Casino, Slots, or fish shooting games, the more you play, the higher your VIP tier will go. Tier upgrades are based on your total wagering volume and consistency, and are reviewed by our team.

Cashback is a bonus paid back as a fixed percentage of the net losses you accumulated over the week. Bronze players get 0.2%, Silver 0.5%, Gold 0.7%, Platinum 1.0%, and Diamond 1.2% — and that amount is added to your account as bonus credit.

ygbet VIP has five tiers — Bronze (weekly cashback up to 0.2%), Silver (up to 0.5%), Gold (up to 0.7%), Platinum (up to 1.0%), and Diamond (up to 1.2%). As your tier goes up, your cashback rate increases and you unlock more exclusive rewards.

Diamond VIP members receive not only up to 1.2% weekly cashback but also priority VIP service (a dedicated Live Chat agent), preferential deposit and withdrawal handling, and priority access to promotions. Contact ygbet Live Chat for full details on everything that comes with each VIP tier.

Weekly cashback is automatically added to your account as bonus credit after a full week of play. You can continue using it to play, but players looking to withdraw their cashback must first meet the cashback wagering requirement. Contact Live Chat for exact figures.